1. Acceptance And Scope
By using the website, creating an account, requesting a quote, confirming a booking, or using any payment or support channel connected to WASM, you agree to these terms, our Privacy Policy, and any operational instructions that apply to the service.
These terms apply to customers, visitors, and platform users. Driver portals, vendor portals, and business relationships may also be subject to additional commercial terms where appropriate.
2. Accounts And Accurate Information
- You must provide accurate, current, and complete information when registering, booking, paying, or requesting support.
- You are responsible for keeping login details secure and for activity under your account unless the issue was caused by our own fault.
- We may suspend or refuse access where information is misleading, incomplete, unauthorized, or connected to misuse of the platform.
3. Quotes And Bookings
Any quote or estimate shown before checkout remains subject to vehicle and driver availability, route details, the accuracy of trip information, and completion of required booking or payment steps.
A booking becomes eligible for fulfillment according to the booking and payment status shown in the system. We may request additional information when pickup, drop-off, passenger, or billing details are incomplete.
4. Pricing, Payments, And Invoices
- Prices are generally shown in Saudi Riyals, with applicable taxes and charges displayed during booking or on the invoice.
- We may offer multiple payment methods, including Tap, Paylink, Tabby, Tamara, or other methods we make available from time to time.
- A booking may remain pending until payment is successfully authorized, verified, or captured by the relevant provider.
- You are responsible for supplying valid billing information and using a payment method you are authorized to use.
5. Changes, Cancellations, And Refunds
Customers may request changes or cancellation, but approval depends on booking status, trip timing, and operational availability.
Under the platform logic currently in use, self-service cancellation is only available when pickup is more than 2 hours away. If the trip is within 2 hours of pickup or has already started, the customer must contact customer care or operations.
- Any refund remains subject to payment status, the payment provider workflow, discounts already applied, and charges connected to completed or late-cancelled services.
- We may request bank account details when they are needed to complete a refund outside the payment provider workflow.
- Cancellation, no-show behavior, or inaccurate trip information may affect full refund eligibility.
6. Service Delivery And Operations
- We may assign the most suitable driver or vehicle based on class, safety, maintenance, scheduling, and route conditions.
- Reasonable substitutions may be made if needed for safety, maintenance, scheduling, or operational continuity.
- Estimated arrival and travel times depend on traffic, weather, security requirements, road conditions, and events outside reasonable control.
- Customers and passengers must provide a valid pickup point, reachable contact details, and any important service requirements in advance.
7. Customer And Passenger Responsibilities
- You must not use the service for unlawful, abusive, unsafe, or fraudulent purposes.
- You must not provide false identity, location, or booking information or act on behalf of another person without authority.
- You may be responsible, to the extent permitted by law, for damage, excessive cleaning, fines, or losses caused by passenger conduct.
- You should tell us in advance about material requirements such as children, unusual luggage, accessibility needs, or special trip constraints.
8. Third-Party Services
The platform may depend on third-party providers for payments, maps, messaging, media hosting, and technical infrastructure. Those providers may also apply their own terms and policies.
We are not responsible for the content, policies, or independent service terms of external websites or providers, although we select tools needed to run our service.
9. Liability Limits
To the extent permitted by law, our liability is limited to the service directly in dispute and to reasonably foreseeable direct loss. We are not responsible for delays, interruptions, or failures caused by force majeure, traffic incidents, severe weather, authority actions, network outages, or other events outside our reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded.
10. General Terms
We may update these terms if our services, legal obligations, payment methods, or operating tools change. The version published on this page is the current reference version.
These terms are governed by the applicable laws of Saudi Arabia, and any dispute or interpretation issue will be handled under the relevant legal and procedural framework.
Terms FAQs
When is a booking confirmed?
That depends on the booking and payment status shown in the system. Some bookings are confirmed after payment verification, while others may require operational review if details still need validation.
Can I cancel by myself?
Self-service cancellation is currently available only when pickup is more than 2 hours away. Within the 2-hour window or after ride start, you need to contact customer care or operations.
Can the driver or vehicle change after booking?
Yes. We may make a reasonable substitution if needed for readiness, safety, maintenance, or operational continuity, while aiming to preserve the booked service level.
Where do I see fees or refund details?
Price, tax, and payment details are shown during booking, on invoices, and in the booking history. For exceptional cases or disputes, contact support through the official channels.
